Returns, refunds & cancellations

• Custom printed orders can be cancelled for a full refund any time before you approve your artwork proof.
• Custom printed products can't be returned because you've changed your mind.
• Plain stock items (like lids, stirrers and napkins) can be returned within 14 days of delivery if unused.
• Faulty, damaged or wrong goods: tell us within 7 days of delivery and we'll put it right at no cost to you.
• Refunds go back to your original payment method within 14 days.

Our printed packaging is made to your specifications using your approved artwork, so we don't accept change-of-mind returns or exchanges on custom printed products.

This doesn't affect your rights where goods are faulty, damaged, incorrectly supplied or otherwise don't meet applicable legal requirements.

Email info@brandemic.co.uk as soon as possible, quoting your order number.

Before you approve your proof: you can cancel a custom printed order for a full refund, or ask us to change it.

After you approve your proof: your order goes into production, so we can't accept change-of-mind cancellations or changes to custom printed items from that point.

Plain stock items can be cancelled any time before they're dispatched. After that, see "Plain stock items" below.

We send you an artwork proof to approve before anything is printed. Please check the wording, spelling, layout, colours, size and other details carefully.

We can't offer a change-of-mind refund or a free reprint for a mistake that was in the proof you approved. If the goods you receive differ from the agreed specification or are faulty, please contact us.

Small differences in colour between your screen and the printed result, and small over or under runs on quantity, are normal in printing and aren't treated as faults. If something looks more than a small difference, get in touch and we'll take a look.

Email info@brandemic.co.uk with your order number, a description of the problem and, where possible, photos of the goods and the packaging they arrived in.

Please report visible damage or missing items within 7 days of delivery so we can investigate with the courier quickly. This reporting period doesn't limit any statutory rights you have.

Keep the affected goods and packaging while we look into it. We'll explain the options, which may include a replacement, a reprint or a refund, depending on the circumstances and your rights.

Plain, unprinted stock items (for example lids, stirrers and napkins) can be returned within 14 days of delivery if you change your mind.

• Items must be unused, unopened and in their original packaging.
• Email us first so we can give you the return address.
• You cover the cost of sending change-of-mind returns back to us.
• No restocking fee.

Please contact us before sending anything back so we can give you the correct return address and instructions.

If a return is needed because goods are faulty, damaged or incorrectly supplied, we'll arrange collection or cover reasonable agreed return costs. No restocking fee applies.

Approved refunds are made to your original payment method within 14 days of us receiving the returned goods, or of us agreeing a return isn't needed (sooner where the law requires it).

Your bank or card provider may take a few extra days to show the refund.

Email: info@brandemic.co.uk
Phone: 07887 672577

Nothing in this policy excludes or limits rights that can't lawfully be excluded or limited.